Commercial Heating – Field Operations Technician / Supervisor

Location: South London

Salary: Up to £58,233.50

Our client is a premier property maintenance and installation organisation, specialising in the delivery of top-tier gas central heating, commercial plant room, and hot water services to local authorities and Housing Associations. Dedicated to operational efficiency, safety, and customer satisfaction, they maintain high service standards across diverse residential, commercial, and public-sector properties.

Joining our client means stepping into an empowering leadership role within a dynamic, supportive organisation that values quality workmanship, continuous development, and team success.

The Role

As a Field Operations Technician / Supervisor, you will lead and support a team of skilled repair and maintenance engineers operating across commercial plant rooms and residential dwellings. You will drive field productivity, monitor KPI performance, oversee quality assurance and compliance, provide technical guidance, and champion health and safety across all worksites.

Key Responsibilities

• Team Leadership & Technical Support: Support, advise, and monitor field operatives performing installation, repair, and servicing of gas and commercial heating plant equipment. Identify team training needs and deliver ongoing mentoring.
• Operational Oversight & Performance: Track engineer KPIs, time management, first-time fix rates, and call-back metrics. Oversee resource allocation, labour costs, and van stock audits.
• Program Delivery & Surveying: Deliver all Planned Preventative Maintenance (PPM) and cyclical programs, ensuring seamless updates to central NAV systems and engineer PDAs. Survey, estimate, and manage administration for project works.
• Quality Assurance & Compliance: Perform site visits to inspect work in progress and completed jobs. Validate safety certificates and ensure full compliance with Gas Safe regulations (specifically Regulation 26/9 of the Gas Safety Regulations).
• Health & Safety Management: Lead by example in health and safety compliance. Conduct scheduled equipment/vehicle checks, deliver toolbox talks, communicate risk assessments, ensure proper PPE usage, and resolve or escalate reported hazards.
• Stakeholder & Client Liaison: Maintain effective daily communication with field engineers, central admin teams, management, and clients. Handle customer inquiries and resolve complex service situations with composure and care.

Requirements & Qualifications

Essential Qualifications & Experience

• Commercial & Domestic ACS Qualifications: Minimum valid CCN1, CEN1, WAT1 (CENWAT), CKR1, CPA1, CODNCO1, CDGA1, CIGA1, CORT1, ICPN1, TPCP1, BMP1, and MET4.
• Health & Safety Certifications: Asbestos Awareness Certificate and IOSH 1-Day ‘Working Safely’ Certificate (or equivalent).
• Field Leadership Experience: Minimum 3 years of total experience, including proven supervisory/technical support roles within multi-sited, high-volume, high-pressure environments.
• Technical Expertise: Demonstrated background in fault diagnosis and repair of domestic and commercial gas heating systems.
• Driving Licence: Full, valid UK Driving Licence.

Desirable Qualifications & Skills

• Additional Health & Safety qualifications (e.g., Working at Height, Manual Handling, 3-Day First Aid).
• Specialist Gas Safety certificates.
• Strong customer service background dealing directly with housing association tenants and client representatives.

Key Competencies

• Leadership & Communication: Outstanding verbal and written communication skills with the ability to lead, motivate, and direct field teams effectively.
• Analytical Problem-Solving: Logical, methodical approach to troubleshooting technical problems and reviewing performance management data.
• Organisation & Adaptability: Ability to thrive under pressure, manage tight deadlines, oversee resource scheduling, and adapt to changing operational priorities.